Warranty Poles
For Poles Purchased September 1st, 2024, or Later
18-Month Crash Replacement Warranty
Rundle pole shafts are protected by an 18-month crash replacement warranty. Any pole shaft broken within 18 months of purchase can be exchanged for a heavily discounted replacement shaft of the same model. The warranty covers shaft breakage caused by any action of damage. All shafts being warrantied must be returned to the point of purchase. There is no limit to how many broken shafts can be exchanged under warranty within the 18-month warranty period.
Manufacturing Defects
In rare circumstances where a manufacturing defect is suspected, a request for a free replacement shaft may be submitted to Rundle. Free warranty replacement shafts are granted at Rundle's discretion.
Warranty Shaft Prices (Excluding Sales Tax and Shipping)
Impact Shaft (1): $60 CAD
Podium Shaft (1): $45 CAD
Pulse Shaft (1): $45 CAD
Cascade Shaft (1): $30 CAD
Instinct Shaft (1): $30 CAD
Volt Shaft (1): $25 CAD
Glide Shaft (1): $15 CAD
Process
For poles purchased through a Rundle dealer, contact the dealer.
For poles purchased directly through Rundle's webstore, submit a warranty claim by emailing the following information to info@rundlenordic.com
- Your Rundle order number
- The item that is being submitted for a warranty claim
- Photos of the broken item
Rundle does not reimburse taxes or customs fees incurred during a warranty replacement product's shipment to an international customer.
For Poles Purchased Before September 1st, 2024
Within 4 Months of Purchase
If a Rundle pole shaft breaks within 4 months of purchase, the purchaser is entitled to 1 free replacement shaft of the same pole model, no questions asked. After 1 free warranty replacement shaft, shafts broken within 4 months of purchase can be exchanged for warranty replacement shafts at factory cost. All shafts being warrantied must be returned to the point of purchase.
4 Months to 12 Months After Purchase
For Rundle pole shafts broken between 4 months and 12 months after purchase, broken shafts can be exchanged for warranty replacement shafts at factory cost. All shafts being warrantied must be returned to the point of purchase.
Warranty Shaft Prices (Excluding Sales Tax and Shipping)
Impact Shaft (1): $75 CAD
Pulse Shaft (1): $55 CAD
Instinct Shaft (1): $35 CAD
Volt Shaft (1): $20 CAD
Glide Shaft (1): $15 CAD
Process
For poles purchased through a Rundle dealer, contact the dealer.
For poles purchased directly through Rundle's webstore, submit a warranty claim by emailing the following information to info@rundlenordic.com
- Your Rundle order number
- The item that is being submitted for a warranty claim
- Photos of the broken item
Rundle does not reimburse taxes or customs fees incurred during a warranty replacement product's shipment to an international customer.